Shipping & Returns

We ship all orders from our fulfillment center Monday through Friday. Orders placed before2:00 PM EST are processed and shipped the same business day. Orders placed after 2:00 PM EST or on weekends and holidays will ship the next business day.

We ship to all 50 U.S. states. A tracking number is provided via email once your order has shipped so you can monitor delivery status in real time.

All orders are shipped in discreet, unbranded packaging with no indication of the contents on the exterior. Your privacy matters to us.

Bacteriostatic water vials are carefully packed with protective insulation and cushioning materials to prevent breakage during transit. Our packaging is designed to maintain product integrity regardless of weather conditions, keeping vials safe from temperature extremes during shipping.

We offer a 30-day return policy for unopened, undamaged products. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Due to the nature of our products, we cannot accept returns on opened or used bacteriostatic water vials. This policy exists to ensure the safety and quality of all products we sell.

If your order arrives damaged, broken, or defective, we will make it right immediately. Contact us within 48 hours of delivery with photos of the damage, and we will send a replacement at no additional cost or issue a full refund — your choice.

We take great care in packaging every order, but transit damage can occasionally occur. Please inspect your package upon delivery and report any issues as soon as possible so we can resolve them quickly.