Chargeback Policy

Last updated: August 2026

Overview

At BacWater Plus, we are committed to resolving any issues with your order directly and promptly. If you have a concern about a charge on your account, we strongly encourage you to contact us at [email protected] before initiating a chargeback with your bank or credit card company. In most cases, we can resolve the issue faster and more favorably by working together.

Dispute Resolution Process

If you believe there is an error with your order or charge, please take the following steps:

1. Contact our support team at [email protected] with your order number and a description of the issue.
2. Our team will investigate and respond within 1–2 business days.
3. If a refund is warranted, we will process it promptly to your original payment method.
4. If the issue cannot be resolved to your satisfaction, we will work with you to find an appropriate resolution.

Fraudulent Chargebacks

Filing a chargeback for a legitimate transaction without first attempting to resolve the issue with BacWater Plus may be considered fraudulent. We retain detailed records of all transactions, including order confirmations, shipping information, and delivery tracking data. In the event of a chargeback, we will provide all relevant documentation to your payment provider to contest the dispute.

Account Suspension

Accounts associated with fraudulent chargebacks or repeated disputes may be suspended or permanently closed at our discretion. We reserve the right to refuse future orders from customers who file chargebacks without first contacting our support team.

Contact

We are here to help. Please contact us at[email protected]before filing a dispute with your financial institution.